Our Commitment
We want you to be completely satisfied with GSTBuddies. Our credit-based model means you only pay for what you use — here's how refunds work.
Credit Refunds
Credits are eligible for a full refund in the following cases:
- Platform Error: If a compliance analysis fails due to a bug or platform issue on our end, the credit is automatically restored to your account.
- Duplicate Purchase: If you accidentally purchase the same credit pack twice within 24 hours, contact us and we'll refund the duplicate.
- Unused Credits within 7 days: If you purchased credits and haven't used any of them, you may request a full refund within 7 days of purchase.
Non-Refundable Cases
- Credits that have already been used for an analysis (regardless of the result)
- Credits purchased more than 7 days ago that have not been used
- Cases where you uploaded an incorrect file format
How to Request a Refund
To request a refund:
- Email support@gstbuddies.com with subject: "Refund Request"
- Include your registered email address and order ID (from payment confirmation)
- Describe the reason for your refund
We process refunds within 3–5 business days. Refunds are credited back to the original payment method via Razorpay.